We at Watchmaster provide guaranteed delivery on all our products. In case of any unforeseen circumstances outside of our control and due to which you may not receive your package, we have procedures to solve that as well.
If the delivery attempt fails and you don’t receive your package, we will provide a full refund of any shipping fees or reshipment costs. In order to ease the process, there are several requirements to be met:
- It is your responsibility to provide us with the correct shipping details.
- You are responsible for any duties or import costs.
- All our packages are labeled as low value ‘gifts.’ This is to avoid additional import taxes.
- Keep in mind that our packages are delivered directly from our warehouse in Hong Kong.
- You will receive a delivery tracking number via SMS and email.
- It takes up to 5 days for the tracking details to be updated on our website.
- In some countries, the delivery may get delayed from the ETA due to customs.
You can calculate your estimated delivery date from the chart laid down below. Here are the steps:
- Find what you’re looking for, place an order and confirm it.
- The order is packaged and then leaves our warehouse.
- After travelling with couriers, the package arrives at your door or at the specified address.
The moment an order is placed and registered into our system, we start preparing it for departure from our warehouse.
The time needed for the shipment to travel from our warehouse in Hong Kong to your shipping address.
Total Estimated Time Until Receiving Your Order:
- Processing your order takes around 3 business days.
- Some of the items may take longer than usual to be processed depending on the volume of orders.
- Shipping takes around 7 to 10 business days depending on where you are located.
- The estimated time frame may vary during busy periods.
We put 100% effort into delivering our packages to the customers on time and as fast as possible. If at any time your package gets delayed, we will keep you updated. We do our best to make sure that our customers have a lovely shopping time with us.